IQUNIX provides a hardware warranty service of one year for keyboards and ITX Case and one month for accessories. It warrants new products against defects in materials and workmanship for a limited period from the date of you receive it. This warranty is made only to the original purchaser, subject to the limitations contained herein, and is not transferable.
If your product arrived damaged or has obvious flaws, please contact us within 7 days. Otherwise, we'll consider the product delivered in a good condition. And the after-sale based on keyboard appearance will no longer be accepted.
If at any time your IQUNIX malfunctions as a result of faulty materials or workmanship, IQUNIX will repair the defect(s), or send replacement parts, or replace the product, as it deems appropriate in its sole discretion. IQUNIX reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your product is deemed appropriate by our staff, IQUNIX will replace the product with one of the same or most similar style of a value not in excess of the original purchase price of your product. This warranty covers the cost of both labor and materials for any repair deemed necessary by our staff during the year that you own it.
For the keyboards purchased over 6 months, considering the daily use and wear, we might call the keyboard back for repairing the defect(s).
Shipping costs are dues and payable by you prior to the return shipping of products, and we'll be responsible for the repairing labor, materials costs, and freight to ship back.
The final operation will depend on the actual situation.
THIS WARRANTY IS EXTENDED TO THE ORIGINAL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.
This Warranty Is Subject To The Following Limitations
THIS WARRANTY DOES NOT COVER:
1. Any product that has been altered or modified in any way.
2. Any product that has been damaged due to misuse, negligence, accident, or improper operation.
3. The subjective issue of keyboard characteristics, such as typing sound and appearance, etc.
4. Shipping damages of any kind.
5. Any product that has been subjected to extremes of humidity or temperature.
6. Normal wear and tear (i.e., scratched body case or keycaps, or damages to or discoloration of the finish for any reason).
7. Any product that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
8. Cracking, discoloration or damage of any sort to the finish or plating for any reason.
IQUNIX MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED, WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.
IQUNIX SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION. DAMAGES FOR LOSS OF PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE PRODUCT, WHETHER IN CONTRACT OR IN TORT, EVEN IF IQUNIX OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND IQUNIX SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.
- How To Obtain Warranty Service
In the event of malfunction of your IQUNIX product, you should notify IQUNIX or the nearest Authorized IQUNIX Dealer (if available), contact at support@iqunix.store. You or the Dealer (if available) must ship the product, freight and insurance pre-paid, to IQUNIX. No product may be returned to IQUNIX without obtaining a prior Return Authorization. Only IQUNIX and Authorized IQUNIX Dealer may perform warranty service and any service performed by unauthorized persons will void this warranty. IQUNIX disclaims liability for defects or damage caused by services performed by unauthorized persons or non-warranty service not performed by IQUNIX.
When contacting IQUNIX, you must include a complete written description of the malfunction of the product, related images and videos. If non-warranty work is required or recommended by IQUNIX, a quotation will be issued and must be approved by you before any non-warranty work is commenced. You should consider quotations obtained for non-warranty work immediately and advise IQUNIX of your wishes. You are not required to purchase non-warranty work in order to obtain service for materials covered by this warranty. Following its inspection of a product upon its arrival, IQUNIX will advise you of the approximate date of completion. The repaired product or part will be returned to you. Shipping costs and insurance are dues and payable by you prior to the return shipping of your product.
No representative or other person is authorized to assume for IQUNIX any liability except as stated in this warranty. This warranty gives you specific rights that vary from state to state.
If you have a quality issue to report, please submit your issues in the below form. Or contact at support@iqunix.store.
What's the difference between the various series keyboards?
Click the below text to get the spes.
Web View
Mobile View
May I know more details about the mechanical keyboard switches?
Here is the information about our available switches: https://iqunix.store/blogs/news/mechanical-switches-guide
F97 Series Typing Sound Video: https://www.youtube.com/watch?v=J1YJSUSyurw
Why Costar stabs?
IQUNIX being a pre-build manufacturer, providing products with excellent typing experience is our priority, whilst Costar stabs add bonus points to the feelings.
In case you find removing the larger keycaps a PITA, here comes the pic guide and video guide.
Is there any information for ITX Case compatible hardware and parts?
Clicking to Check IQUNIX ZX-1 Case Compatibility.
Are the keyboards macOS compatible?
Yes, all the keyboards are compatible with macOS.
The Mac supplementary keycaps are included in the package.
Do you have layouts in other languages?
We're sorry that our keyboards are available in ANSI layout exclusively storewide.
For ISO-Nordic and ISO-CH users, please contact your local distributor to find IQUNIX keyboards in ISO layout.
*If you're looking for ISO layouts currently unavailable, please contact our distribution team at alan@iqunix.store.
May I learn more details about warranty policy and return policy?
For keyboards and ITX cases, we offer a 1-year warranty service. To learn more details, please check Warranty Policy, Return & Refund Policy
What's the shipping time?
All orders will be processed within 5 business days (excluding weekends and holidays) from our Chinese warehouse or Oversea warehouse. Learn More details about delivery time and cost from our Shipping Policy.
Do you have a warehouse in my local country?
Currently, we have oversea warehouses in Poland, Australia, and United States. There are a few SKUs in stock that could be shipped from these warehouses.
Do I need to pay for taxes/duties?
All prices labeled at our site do not include duties and taxes. We are only charging for products and shipping fees on your orders.
Customs Policies widely vary in different countries. We have no control over taxes/duties and are not able to predict how much they might be.
Based on the previous deliveries, we've listed some delivery terms for your information.
| Countries | Tax |
| United States, Australia | Free |
| Canada |
Delivered Duty Unpaid |
| United Kingdom | Delivered Duty Paid |
| EU (Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Spain, Netherlands) | Delivered Duty Paid |
| EU(Others) | Delivered Duty Unpaid |
| Singapore | Free |
| South Korea, Indonesia, Japan, Malaysia, Philippines, China (Mainland, Hong Kong, Taiwan), Thailand, Vietnam | Delivered Duty Unpaid |
| Rest of World | Delivered Duty Unpaid |
*Delivered Duty Paid: We the sender will bear the import duty/tax cost. You do not need to pay any extra fees to receive your parcel.
*Delivered Duty Unpaid: Please be aware that there is a chance you will be charged with import duty tax.
What will the cost consist of?
It's important to understand the costs that may apply. Depending on the type and value of the goods, you may have to pay for:
- transport costs, insurance, storage charges, and other handling charges that are levied by the logistics provider
- Import Processing Charges
- clearance and permit fees
- customs duties
- Federal/Provincial Goods and Services Tax (GST)
- other fees and taxes.
You may need to pay these costs before you import or when the goods are at the border. For details, please refer to the importing information section on the official government website.
If your packages were detained by your country's customs, please contact us to offer the related commercial invoice and shipping documents.
