FAQs

Are the keyboards macOS compatible? 
Yes, all the keyboards are compatible with macOS. The Mac replacement keycaps are included in the package.
*Please note that the firmware and driver need to be updated on Windows 10.

Does the keyboard have Mac keycaps
Yes, all keyboards will be shipped with Mac keycaps by default.

Are F60 and Slim Series Keyboards wireless? 
No, F60 and Slim series keyboards are wired keyboards.

Does the wireless version have a wired mode? 
Yes, wired mode comes by default.

Is there any information for ITX Case compatible hardware and parts?
Clicking to Check IQUNIX ZX-1 Case Compatibility.

Do you have layouts in other language? 
We're sorry that our keyboards are currently available in standard ANSI layout only. Please contact your local distributor to find IQUNIX in ISO layout.
*If you're looking for a undeveloped ISO layouts in large demand, please contact our distribution team at alan@iqunix.store.

What's the shipping time? 
All orders will be processed within 3 business days (excluding weekends and holidays) from our Chinese warehouse. Learn More details about delivery time and cost from our Shipping Policy.

Do I need to pay for taxes/duties?
All products sold by IQUNIX do not include duties and taxes. There are only product amounts and shipping fees charged on your orders.
Customs Policies widely vary in different countries. We have no control over these charges and can’t predict what they may be. The additional charges such as vat tax, customs clearance fees, local shipping charges, or admin charges would be borne by you.
If your packages were detained by your country customs, please contact us to offer the related commercial invoice and shipping documents.(support@iqunix.store)

May I learn more details about warranty policy and return policy? 
For keyboards and ITX cases, we offer a 1-year warranty sevice. For return&exchange services, we only accept the request from you receive the product within 7 days.
To learn more details, p
lease click the following text directly.