FAQs

What's the difference between the various series keyboards?
Click the below text to get the spes.
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May I know more details about the mechanical keyboard switches?
Here is the information about our available switches: https://iqunix.store/blogs/news/mechanical-switches-guide
F97 Series Typing Sound Video: https://www.youtube.com/watch?v=J1YJSUSyurw

Why Costar stabs?
IQUNIX being a pre-build manufacturer, providing products with excellent typing experience is our priority, whilst Costar stabs add bonus points to the feelings.
In case you find removing the larger keycaps a PITA, here comes the pic guide and video guide.

Is there any information for ITX Case compatible hardware and parts?
Clicking to Check IQUNIX ZX-1 Case Compatibility.

Are the keyboards macOS compatible? 
Yes, all the keyboards are compatible with macOS.
The Mac supplementary keycaps are included in the package.

Do you have layouts in other languages? 
We're sorry that our keyboards are available in ANSI layout exclusively storewide.
For ISO-Nordic and ISO-CH users, please contact your local distributor to find IQUNIX keyboards in ISO layout.
*If you're looking for ISO layouts currently unavailable, please contact our distribution team at lalisa@iqunix.com.

May I learn more details about warranty policy and return policy? 
For keyboards and ITX cases, we offer a 1-year warranty service. To learn more details, please check Warranty Policy, Return & Refund Policy 
 

What's the shipping time? 

All orders will be processed within 5 business days (excluding weekends and holidays) from our Chinese warehouse or Oversea warehouse. Learn More details about delivery time and cost from our Shipping Policy.

Do you have a warehouse in my local country?
Currently, we have oversea warehouses in Poland, Australia, and United States. There are a few SKUs in stock that could be shipped from these warehouses.

Do I need to pay for taxes/duties?

All prices labeled at our site do not include duties and taxes. We are only charging for products and shipping fees on your orders.
Customs Policies widely vary in different countries. We have no control over taxes/duties and are not able to predict how much they might be.


Based on the previous deliveries, we've listed some delivery terms for your information.

Countries
Tax
United States, Australia
Free
Canada

Delivered Duty Unpaid
United Kingdom 		Delivered Duty Paid
EU (Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Spain, Netherlands) 
Delivered Duty Paid
EU(Others) Delivered Duty Unpaid
Singapore
Free
South Korea, Indonesia, Japan, Malaysia, Philippines, China (Mainland, Hong Kong, Taiwan), Thailand, Vietnam
Delivered Duty Unpaid
Rest of World
Delivered Duty Unpaid


*Delivered Duty Paid: We the sender will bear the import duty/tax cost. You do not need to pay any extra fees to receive your parcel.

*Delivered Duty Unpaid: Please be aware that there is a chance you will be charged with import duty tax.

 What will the cost consist of?

It's important to understand the costs that may apply. Depending on the type and value of the goods, you may have to pay for:
  • transport costs, insurance, storage charges, and other handling charges that are levied by the logistics provider
  • Import Processing Charges
  • clearance and permit fees
  • customs duties
  • Federal/Provincial Goods and Services Tax (GST)
  • other fees and taxes.
You may need to pay these costs before you import or when the goods are at the border. For details, please refer to the importing information section on the official government website.


If your packages were detained by your country's customs, please contact us to offer the related commercial invoice and shipping documents.