About Shipment

*Please offer the most detailed address, P.O. Box address is not available.
*IQUNIX shall not be liable for any failed delivery suffered by the nonstandard delivery address provided by the customer.

What is the processing time?
All orders will be processed within 5 business days (excluding weekends and holidays) from our Chinese warehouse. You will receive another notification when your order has shipped.

Why shipping delay?
During the pandemic time, the delivery time may slightly delay than usual. The customs clearance time of destination is also might delay accordingly. These force majeure factors are out of our seller's control. Your kind understanding would be highly appreciated.

How can I change or cancel my order?
It's better to contact us within 12 hrs once you place the order if you want to change or cancel it. Our after-sales staff will get back to you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at support@iqunix.store for any additional help.

Do I need to pay for taxes/duties?
All products sold by IQUNIX do not include duties and taxes. There are only product amounts and shipping fees charged on your orders.
Customs Policies widely vary in different countries. We have no control over these charges and can’t predict what they may be. The additional charges such as customs clearance fees, local shipping charges, or admin charges would be borne by you.
If your packages were detained by your country customs, please contact us to offer the related commercial invoice and shipping documents.

What are the shipping cost and time?
For mechanical keyboards and keycaps, we can ship to most countries. Generally, there are 2 shipping services for your choice. One is standard shipping by Post Office transportation. Another is express shipping by DHL, FedEx, UPS, etc.
At present, we are unable to ship Argentina, Belarus, Burkina Faso, Brazil, Brunei, Cuba, Crimea, Indian, Iran, Kosovo, Mauritius, Macedonia, North Korea, Qatar, Peru, South Sudan, Sudan, Syria, Kyrgyzstan, Ukraine

For the ITX case (ZX-1), which only ships to the United States(58 of 62 states), Canada, Mexico, Australia, United Kingdom, Japan, Singapore, South Korea, China (Mainland, Hong Kong, Taiwan), Thailand, Malaysia. You'll see the shipping fee when you check items out.

Here comes the shipping details of keyboards and keycaps in different countries. The shipping cost table of the ITX case is on the final page.
*There might be an extra cost charged by remote areas.

*Shipping cost is floating along with international transport conditions.

For United States (Contiguous United States / Lower 48)

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days
Above $0 Free
Express Shipping
3~7 business days

Under $60

Above $60

$15.99

$5.99

 

For United States ( Alaska, Guam, Hawaii, Puerto Rico)

Shipping Options

Order Value

Charge

Express Shipping
4~8 business days

Above $0

$29.99

 

For Canada, Mexico

Shipping Options

Order Value

Charge

Express Shipping
4~8 business days

Under $60

Above $60

$15.99

$9.99

 

For Australia, New Zealand

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days
Above $0 Free
Express Shipping
5~12 business days

Under $0

$19.99

 

For United Kingdom 

Shipping Options

Order Value

Charge

Standard Shipping
4~8 business days
Above $0 Free
Express Shipping
3~7 business days

Under $60

Above $60

 Unavailable Currently

 

For Germany, France, Italy, Netherlands

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days
Above $0 Unavailable Currently
Express Shipping
4~8 business days

Under $60

Above $60

$9.99

$9.99

 

For Austria, Belgium, Denmark, Finland, Portugal, Czechia, Estonia, Greece, Hungary, Latvia, Poland, Serbia, Ireland, Spain, Lithuania, Slovakia, Sweden

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days
Under $60 $9.99
Express Shipping
4~8 business days

Under $60

Above $60

$19.99

$19.99

 

For Bulgaria, Norway, Croatia, Colombia, Slovenia, Switzerland, Romania, Luxembourg, Malta

Shipping Options

Order Value

Charge

Express Shipping
3~7 business days

Under $60

Above $60

$19.99

$19.99

 

For South Korea, Indonesia, Japan, Malaysia, Philippines, China (Mainland, Hong Kong, Taiwan), Thailand

Shipping Options

Order Value

Charge

Express Shipping
3~7 business days

Under $60

Above $60

$9.99

Free

 

For Singapore, Cambodia, Vietnam

Shipping Options

Order Value

Charge

Standard Shipping
7~15 business days
Under $60 Free
Express Shipping
3~7 business days

Under $60

Above $60

$9.99

Free

 

For Bangladesh

Shipping Options

Order Value

Charge

Express Shipping
3~7 business days

Above $0

$9.99

 

For Saudi Arabia, United Arab Emirates, Israel

Shipping Options

Order Value

Charge

Standard Shipping
6~12 business days
Above $0 $9.99
Express Shipping
3~7 business days

Above $0

$29.99

 

For South Africa, Chile, Kuwait

Shipping Options

Order Value

Charge

Express Shipping
5~12 business days

Above $0

$39.99

 

For Myanmar, Sri Lanka

Shipping Options

Order Value

Charge

Express Shipping
5~12 business days

Above $0

$49.99

 

For Turkey

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days

Under $60

Above $60

Unavailable currently

Express Shipping
3~7 business days

Under $60

Above $60

$29.99

$29.99

 

For Russia

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days

Above $0

$9.99

 

For The Rest of the World (Please contact our service staff to get the accurate shipping fee)

Shipping Options

Order Value

Charge

Standard Shipping
15~20 business days
Above $0 $10~$30
Express Shipping
5~12 business days

Above $0

$30~$60

 

Here comes the shipping details of the ITX Case in different countries:

For United States (Excluding Hawaii, Alaska, Guam, Puerto Rico)

Shipping Options

Order Value

Charge

Express Shipping
3~7 business days

Above $0

$9.99

 

For Canada, Mexico

Shipping Options

Order Value

Charge

Express Shipping
4~8 business days

Above $0

$59.99

 

For China (Mainland, Hong Kong, Taiwan), Japan, Singapore, South Korea, Thailand, Philippines

Shipping Options

Order Value

Charge

Express Shipping
3~7 business days

Above $0

$9.99

 

For Malaysia

Shipping Options

Order Value

Charge

Express Shipping
3~7 business days

Above $0

$19.99

 

For United Kingdom

Shipping Options

Order Value

Charge

Standard Shipping
4~8 business days
Above $0 $29.99

 

For Australia

Shipping Options

Order Value

Charge

Express Shipping
5~12 business days

Above $0

$100

Standard Shipping
10~15 business days
Above $0 $39.99