About Shipment

What is the processing time?

All orders will be processed within 3 business days (excluding weekends and holidays) from our Chinese warehouse. You will receive another notification when your order has shipped. 

*Please offer the most detailed address, we do not accept P.O. Box.

*If the logistics delivery fails due to the non-compliant address provided by the customers, the customers will bear the loss.

 

Why shipping delay?

During the pandemic time, Black Friday, and Christmas Holiday, the delivery time may slightly delay than usual. Sometimes, the transportation flight schedule and custom clearance are just out of our seller's control since the different policy from the different countries. Many companies are facing the same problem.  Your kind understanding would be highly appreciated. If you need any help, please contact our staff for your service.

 

How can I change or cancel my order?

It's better to contact us within 12 hrs once you place the order if you want to change or cancel it. Our after-sales staff will get back to you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at support@iqunix.store for any additional help.

 

 Do I need to pay for taxes/duties?

All goods sold by IQUNIX do not include duties and taxes. There are only product amounts and shipping fees charged on your orders.

Generally, no more extra customs clearance will be charged when our goods deliver to many countries since the value is normal and without any special accessories.

However, Customs Policies widely vary in different countries. We have no control over these charges and can’t predict what they may be. If your goods were detained by your country customs, the additional charges for customs clearance would are borne by you. Meanwhile, please feel free to contact us to offer the related commercial invoice and shipping documents.

 

What are the shipping cost and time?

For mechanical keywords and keycaps, we can ship worldwide excluding Cuba, Crimea, Iran, North Korea, South Sudan, Sudan, Syria. There are 2 shipping services for your choice. One is standard shipping by Post Office transportation. Another is express shipping by DHL, FedEx, UPS, etc.

For the computer case (ZX-1), we can only ship to United States, Canada, Mexico, United Kingdom, Germany, Poland, Czechia, Japan, Singapore, South Korea, Hong Kong, Taiwan. You'll see the shipping fee when you check items out.

Here comes the shipping details of mechanical keyboards and keycaps for different countries, which is not including the computer case shipping fee.

 

For United States (excluding Puerto Rico)

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days
Above $0 Free
Express Shipping
3~7 business days

Under $60

Above $60

$9.99

Free

 

For Canada, Mexico, Puerto Rico

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days
Above $60 Free
Express Shipping
3~7 business days

Under $60

Above $60

$15.99

$9.99

   

For Australia, New Zealand

Shipping Options

Order Value

Charge

Standard Shipping
15~20 business days
Above $0 Free
Express Shipping
4~8 business days

Under $0

$15.99

  

For United Kingdom

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days
Above $0 Free
Express Shipping
4~8 business days

Under $60

Above $60

 

Unavailable currently

 

For Main European Countries (Austria, Belgium, Bulgaria, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Netherlands, Poland, Portugal, Serbia, Spain, Sweden)

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days
Above $0 Free
Express Shipping
5~12 business days

Under $60

Above $60

$19.99

$9.99

 

For Norway, Switzerland, Romania

Shipping Options

Order Value

Charge

Express Shipping
3~7 business days

Under $60

Above $60

$19.99

$9.99

 

For South Korea, Japan, Malaysia, Philippines, China, Thailand

Shipping Options

Order Value

Charge

Express Shipping
3~7 business days

Under $60

Above $60

$9.99

Free

 

 For Singapore, Cambodia, Vietnam

Shipping Options

Order Value

Charge

Standard Shipping
7~15 business days
Under $60 Free
Express Shipping
3~7 business days

Under $60

Above $60

$9.99

Free

 

For South Africa, Chile, United Arab Emirates, Kuwait

Shipping Options

Order Value

Charge

Express Shipping
5~12 business days

Above $0

$39.99

 

For Myanmar, India, Sri Lanka

Shipping Options

Order Value

Charge

Express Shipping
5~12 business days

Above $0

$49.99

 

For Israel

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days

Under $60

Above $60

$9.99

Free

Express Shipping
3~7 business days

Under $60

Above $60

$29.99

$19.99

 

For Russia

Shipping Options

Order Value

Charge

Standard Shipping
10~15 business days

UAbove $0

$9.99

  

For Rest of World (Please contact our service staff to get the accurate shipping fee)

Shipping Options

Order Value

Charge

Standard Shipping
15~20 business days
Above $0 $10~$30
Express Shipping
5~12 business days

Above $0

$60